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Refund & Returns Policy

We at Lulu's Black Market Ltd want you to be satisfied with your purchase of our product range. If you are not entirely happy with your purchase, we offer a refund under the following conditions:

Last Updated: Oct 2023

1. Refund Eligibility:

  • Refund requests must be made within 30 days of the date of delivery.

  • The product must be in its original packaging and in unused, unopened, and resalable condition.

  • Proof of purchase, such as an order number or receipt, is required.

  • The refund will be issued to the original payment method used for the purchase.

2. Refund Process:

  • To request a refund, please contact our customer support team at orders@lulusblackmarket.com. Provide your order number and the reason for your refund request.

  • Upon receiving your request, we will review it and, if it meets the eligibility criteria, we will initiate the refund process. Refunds will be issued to the original payment method within 14 business days.

3. Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if applicable) will be deducted from your refund.

4. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will work with you to provide a replacement or issue a refund, including covering the cost of return shipping.

5. Lost or Stolen Shipments:

  • Lulu's Black Market Ltd is not responsible for lost or stolen shipments. If your order is lost or stolen after it has been marked as delivered by the carrier, please contact the carrier for assistance.

6. Contact Us:

  • If you have any questions or concerns about our refund policy or your specific refund request, please contact our customer support team at orders@lulusblackmarket.com. We are here to assist you.

7. Changes to this Refund Policy:

  • Lulu's Black Market Ltd reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website.

By making a purchase from Lulu's Black Market Ltd, you agree to and accept the terms of this refund policy.

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